ordering & shipping info

Packing & Shipping

Flat rate shipping is $15 for orders delivered anywhere throughout NSW, Victoria, Queensland and A.C.T. At this time, shipping is not available to W.A, S.A, Tas or the N.T, or outside of Australia.

Your order is packed with the utmost of care, so it arrives to you, or your gift recipient, looking its best. Generally, orders are packed daily (Mon - Fri) and shipped within 24-48 hours. You will receive a notification when your order is on its way with Australia Post tracking. Packing slips / invoices are not included in your order (as you'll receive these via email) so if your order is to be gifted you can do so straight away.

Your order may take 3-6+ days to get to you as Clarence Town is a rural area. 

Free Clarence Town Delivery 

I generally deliver late weekday afternoons, either same day or next day, but please get in touch if this doesn't suit you. You don't need to be home but please let me know anything and everything I need to know to deliver to you - especially if you are on acreage - gates, dogs, cattle etc. If I have any issues gaining access, I will contact you & if I can't leave your order safely, I will let you know and organise a time for you to collect from me. Depending on the number of items in your order you may receive your products in a box or a paper bag, presented ready to be gifted.

Clarence Town Monthly Markets

Held on the last Saturday of each month at the Clarence Town Bowling Club from 8-12 noon, you'll find me on the Collaborative Stall with other local makers and growers. 7 days prior to each market, pre-orders / click and collect will be available for you to order online and pick up from the markets - designed for those who are time poor on Saturdays and would prefer to collect rather than have products delivered or posted. On the Thursday night before each monthly market, pre-orders will close to give me time to finalise stock availability for the markets whilst packing pre-orders ready for collection. Please get in touch if you have any questions about pre-orders / click and collect at the markets.

Market dates: Sat 29 Aug, Sat 26 Sept, Sat 31 Oct, Sat 28 Nov. All updates will be posted on Facebook and Instagram.

Gift wrapping and Gift cards

Beautiful botanical gift wrapping and an assortment of cards (blank inside) add a personal touch and make your gift extra special. I will handwrite your card message, just pop your choice of paper and card design, with your card message, in the 'delivery instructions / card message' box prior to paying and leave the rest to me! Posted gifts will have your chosen gift wrap / card inside the box, and delivered gifts will be wrapped with your chosen gift wrap / card. View botanical gift wrap and cards here >

Small Batch Production

I make small batches of products at a time to keep freshness, consistency and quality high. Accordingly, there may be times when I sell out of items and need to make fresh batches. If you have purchased a product that I have just sold out of, I will be straight in touch with an ETA, or I will offer you a refund - I will also post on Instagram and Facebook if a product release is delayed. Online inventory is kept up to date, but some products are included in combos and gift packs, as well as being available individually, which can be tricky to keep updated at all times as sales can vary.

Large Quantity Orders

For large quantity orders, of 5-10+ of individual products, I do prefer a special order to be placed, with 1-2 weeks’ notice. Special orders may require a deposit and may incur additional shipping costs based on weight. Please contact me to discuss what you’re after. Please note at this time I do not offer changes to sizes, ingredients or packaging.

If you have ordered large quantities online, of 5-10+ of an item, I will contact you with an ETA for your order to be fulfilled and notify you if additional shipping costs. Alternatively, you can collect your order once it’s ready.

Delivery Issues

In the unlikely event your order arrives damaged, please send me a photo straight away. To support our town's post office, I ship with Australia Post and ensure all items are protected and secure, but things can happen. I'm happy to resend products or refund you, but I do require proof of damage within 24 hours of you receiving your order.

Change of Mind / Refunds

Under Australian Consumer Law, I don't offer a refund or exchange if you change your mind once you receive your order, or once your order is shipped. All products have size, weight, ingredients and best before dates listed - please get in touch anytime if you have any questions before you place an order.

Contact 

You can contact me via the contact box below or email me greendale2321@gmail.com or message me on Instagram or Facebook. I check emails and socials throughout the day (Mon - Fri) and will reply ASAP.

Thank you so much for your support, Fiona xx Greendale, Clarence Town